Join our Ladies & Gentlemen at The Ritz-Carlton, Melbourne

As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Food & Beverage Service Expert, we not only meet, but also exceed, our guests’ expectations – you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.  

The Food and Beverage Attendant provide exceptional service across a variety of food and beverage operations like in-room dining, lounge and bar. This versatile role requires a high level of flexibility, attention to detail, and the ability to multitask effectively to ensure a top-notch experience for all guests.

Job Description:

• Greet and engage guests in a friendly, professional manner.
• Take and process food and beverage orders, offer recommendations, and address guest inquiries or concerns.
• Ensure prompt, accurate service with high standards of presentation.
• Monitor inventory, assist with ordering and restocking, and rotate stock to reduce waste and ensure freshness.
• Polish cutlery and other items to maintain cleanliness and quality.
• Collaborate with kitchen, bar, housekeeping, and front-of-house teams to ensure smooth operations.
• Attend staff meetings and training sessions as needed.
• Adhere to all health, safety, and hygiene regulations, and report maintenance or safety issues promptly

Lounge Service:

• Provide service in the lounge area, including preparing and serving beverages and light snacks as well as the iconic Ritz-Carlton High Tea offerings.
• Maintain a welcoming atmosphere, ensuring the lounge area is clean and well-stocked.
• Assist with setting up and breaking down events or meetings in the lounge area.
• Maintain reservations and booking across Seven rooms
• Create and deliver cocktail and wine service
• Late‑night availability is essential (shifts may end at midnight). Please factor in transportation when planning schedules.

About You: 

• An up-to-date Victorian RSA 
• Relevant experience in a similar role 
• Barista skills highly regarded
• Basic wine knowledge highly regarded
• Ability to prepare essential cocktails
• Working rights in Australia 
• Proficient in English and confident in delivering storylines to guest 
• Enthusiastic to escalate your career
• Self-motivated, driven and energized in a fast-paced environment 
• Armed with smart solutions and a can-do attitude 

Benefits You Deserve

• Enjoy complimentary meals every day in our Employee Dining Room.
• You gain access to industry leading digital and classroom based training resources, plus opportunities for cross-exposure across departments.
• Earn more when you successfully refer a new employee. (Terms & Conditions apply)
• Birthday Perks: enjoy your special day with a paid day off
• We celebrate your success through awards and recognition events.
• Enjoy exclusive discounts on shopping, cinema tickets, technology, and more with mPerks.
• Opportunities to participate in a vibrant calendar of fun, associate-focused events.
• Dedicated appreciation events to honour your career milestones with the company.
• Travel the world with exclusive hotel discounts for you and your loved ones across Marriott International.
• 24/7 Assistance Programme offering confidential support for your mental, emotional, and financial wellbeing.
• Receive 20% off in all food and beverage outlets within Marriott properties.
• Relax and recharge with 20% off treatments in The Ritz-Carlton Spa.