As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Front Desk Agent, we not only meet, but also exceed, our guests’ expectations – you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.  

Position Summary:  

• Join our Ladies and Gentlemen and assist guests arriving and departing the hotel through the check in and departure process 

• Handle general enquiries, going above and beyond with each guest experience 

• Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings 

• Support the front office team in general operational tasks 

• Take guest reservations and perform cash handling & credit card responsibilities 

• Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations 

About You: 

• Experience with OPERA property management system or similar 

• Relevant experience in a similar role 

• Working rights in Australia 

• Enthusiastic to escalate your career 

• Self-motivated, driven and energized in a fast-paced environment 

• Armed with smart solutions and a can-do attitude 

Our Benefits:  

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends  

• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month  

• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group  

• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program  

• Opportunity to receive Employee Referral Incentives and get paid for working with your friend  

• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness